FREQUENTLY ASKED QUESTIONS
Yes, at Cedarsoul, we ensure that the product you receive matches the images and descriptions on our website. Our luxury furniture pieces are handcrafted with precision, using high-resolution photography to accurately represent colors, materials, and finishes. However, slight variations may occur due to the natural characteristics of materials like cedar wood or artisanal metals. If you have any concerns, our team is available for personalized consultations.
You can access your sales receipt directly through your Cedarsoul account. After logging in, navigate to the "Order History" section under "My Account." There, you'll find a downloadable PDF of your receipt for each purchase. If you placed an order as a guest, a copy was emailed to you at the time of purchase—please check your inbox or spam folder. For assistance, contact our support team at support@cedarsoul.com.
We offer a hassle-free return policy for our luxury furniture to ensure your complete satisfaction. Items can be returned within 30 days of delivery, provided they are in their original condition and packaging. To initiate a return, log into your account, go to "Order History," select the item, and follow the return instructions. We'll arrange for pickup and provide a full refund or exchange. Note that custom or bespoke pieces may have limited return options—please review our full policy on the website or contact us for details.
We strive to restock popular luxury furniture items as quickly as possible, depending on material availability and craftsmanship timelines. Out-of-stock notifications are updated in real-time on our site. You can sign up for email alerts on the product page to be notified when an item is back in stock. For high-demand pieces, we recommend checking our upcoming collections or inquiring about similar alternatives through our client relations team.
Cedarsoul ships worldwide to bring our luxury furniture to discerning clients everywhere. During checkout, you can enter your shipping address, and our system will calculate options based on your location. We partner with premium carriers like FedEx and DHL for secure, insured delivery. Shipping times vary: 5-10 business days within the US, 10-20 days internationally. For white-glove delivery services (including assembly), select the option at checkout or contact us for bespoke arrangements. Please note that duties and taxes may apply for international orders.
